Privacy Policy

At Winstler Casino, we value the trust and confidence of our players. Protecting your personal information is our highest priority, and we are committed to processing it securely, responsibly, and with transparency. This Privacy Policy explains how we collect, use, and protect your data. We encourage you to read it carefully to make informed decisions about your play with us.

Data Processing

This Privacy Policy outlines how Winstler Casino complies with gambling regulations and explains the processing of players’ personal information. Such processing is essential to provide access to our games and services.

Winstler Casino is operated by Dama N.V., a company registered in Curaçao, with its wholly owned subsidiary Friolion Limited in Cyprus. Dama N.V. holds a gaming license issued by Antillephone N.V.

Consent to this Privacy Policy is required to use our services. As updates may occur, we recommend checking it periodically. Continued use of Winstler Casino’s services indicates acceptance of any changes.

Collection of Information

We collect the following types of personal information:

  • Registration and Communication Data: Details provided during account creation or communication, including name, contact information, and identification documents.
  • Interaction Records: Logs of conversations via live chat, email, or other support channels.
  • Transaction and Usage Data: Records of financial transactions and activity on our platform.
  • Compliance Documentation: Verification materials required under legal and regulatory obligations.

Usage of Information

Your personal data may be used for:

  • Processing deposits, withdrawals, and wagers.
  • Providing customer support and requested services.
  • Conducting verification and compliance checks.
  • Sending promotional messages (with your prior consent).
  • Meeting legal obligations, including anti-money laundering (AML) rules.
  • Detecting and preventing fraudulent or illegal activity.
  • Research and analysis to enhance our services.

Marketing Communications

If you provide consent, Winstler Casino may send promotional updates regarding bonuses, offers, and services. You may opt out of such messages anytime via your account settings or by contacting our support team.

Disclosure of Information

Your data is never sold or rented. However, it may be shared:

  • Within Our Group: To ensure consistent operations and service delivery.
  • With Trusted Partners: Where required to meet compliance obligations.
  • With Third-Party Providers: For payment processing, identity verification, and technical support.

All disclosures are made under strict confidentiality agreements to protect your information.

Data Security and Retention

Winstler Casino implements strict security measures to safeguard personal information in line with international standards. Your data is retained only for as long as necessary to meet regulatory obligations, including a minimum five-year retention period following account closure, as required by AML laws.

Cookies and Tracking

To improve your experience, Winstler Casino uses cookies and related tracking technologies. These allow us to monitor site performance, personalize features, and support marketing. You can adjust your cookie settings in your browser. Please note that disabling cookies may limit site functionality.

Your Rights and Contact Information

You have the right to:

  • Access, correct, or request deletion of your personal information.
  • Object to your data being used for marketing purposes.
  • Submit concerns or data-related requests to our Data Protection Officer (DPO).
  • File a complaint with relevant supervisory authorities under GDPR.

Winstler Casino is dedicated to maintaining a safe and secure environment where your privacy is fully respected. If you have any questions or need assistance regarding your data, please contact us directly.